At Elegantra Naturavives, we are dedicated to delivering the highest quality Ayurvedic and modern skincare solutions. To maintain the integrity of our premium personal care products and ensure hygiene standards, we adhere to a strict return and replacement policy.
7-Day Replacement Policy
We offer a 7-day replacement guarantee exclusively for the following condition:
- Wrong Product Received: If the item delivered to you does not match the product you ordered on our website or marketplace listing.
Policy Guidelines
- Timeframe: You must initiate a replacement request within 7 days of receiving your shipment.
- Condition of Product: To be eligible for a replacement, the product must be unused, unopened, and in its original packaging with all seals intact.
- Proof of Error: We require a short video of the wrong product received, along with the shipping label, to process your request.
Non-Returnable Items
Due to the nature of our wellness and personal care range—including our Retinol Serums, Ayurvedic Oils, and Cold-Processed Soaps—we cannot accept returns or replacements for:
- Products that have been opened or used.
- Changes of mind or personal preference regarding scent or texture.
- Items damaged due to misuse or improper storage after delivery.
How to Initiate a Replacement
If you have received the wrong item, please contact our support team immediately:
- Email: elegantranaturavives@gmail.com
Please include your Order ID and the video of the incorrect product in your message. Our team will verify the claim and arrange for a replacement to be sent out at no additional cost to you.
Cancellations & Refunds
- Cancellations: Orders can only be cancelled before they have been dispatched. Once a tracking ID is generated, the order cannot be cancelled.
- Refunds: Since we operate on a replacement-only model for wrong products, monetary refunds are generally not provided unless a replacement for the specific item is unavailable in our inventory.
